International Shipping

International Tariff Disclaimer

If you have chosen to ship your order outside the United States, please note that the prices do not include customs fees, taxes, duties or tariffs.

It is your responsibility to pay these fees at the time of delivery or to contact your country's appropriate authority to discuss or dispute such fees. 

Package Loss:

Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 60 business days to clear customs. An international order will not be considered ‘lost’ until 60 business days from the date of shipment. We are unable to process claims until 30 business days period has passed. In the event your order has been lost, you must contact our customer support department at  support@brainmdhealth.com and report it as lost to us within 60 calendar days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Orders that hasn't been reported within 60 calendar days will not be eligible for refund. Refunds are not available if you choose International Airmail as a shipping method and your order is lost.

We are required to declare the full retail value of all products shipped internationally. 

By continuing with checkout, you acknowledge and agree with the above International Tariff Disclaimer.

**All products ship from Southern California

Laws and regulations vary from country to country regarding the sales and importation of vitamins and supplements. For our valued international customers, please consult your local import / export laws and regulations prior to ordering. 

Restrictions to Canada

Products available at BrainMD Health are intended for personal use only. In an effort to prevent your shipment from being seized or held by Customs, your order should contain NO MORE than a 90-day supply of each item. More information about shipping restrictions to Canada can be found here: http://www.hc-sc.gc.ca/dhp-mps/prodnatur/faq/question_consum-consom-eng.php

BrainMD Health is not responsible for items or orders that are seized, destroyed or refused by Customs.

Restrictions to Australia

Products available at BrainMD Health are intended for personal use only. In an effort to prevent your shipment from being seized or held by Customs, your order should contain NO MORE than a 90-day supply of each item. Please contact Australia Customs for further information about restricted and banned products.

BrainMD Health is not responsible for items or orders that are seized, destroyed or refused by Customs.

Shipping to Mexico?

Please contact your local authority to determine if a Health Permit is required to accept nutraceutical shipments in your state. Phone Number: 55-2595-0400

PLEASE NOTE:

Due to import legislation and restrictions, we are not able to accommodate the following requests:

  • Ginkgo Biloba is not allowed entry to Norway
  • GABA is not allowed entry to New Zealand

Currently, we are unable to ship to the following countries:

  • France
  • French Guyana
  • French Polynesia
  • French Southern Territories
  • Germany
  • Greece
  • Malta
  • Romania
  • Russia
  • Saudi Arabia
  • Serbia
  • South Africa
  • South Georgia
  • South Korea
Order Processing:
Please allow 1 - 2 business days to process and prepare your order for shipping - excluding weekends and holidays.
Please note processing times are in addition to carrier delivery times.
Orders placed on Friday, Saturday or Sunday will be shipped the following week.
Delivery Times:
Delivery times will vary depending on the shipping method that you choose for your order.
To determine shipping charges for each shipping method, please use the shipping calculator on the checkout page.
Address Issues:
If our shipping system is not able to verify a shipping address, we will notify you via email to confirm and/or verify the shipping address. If we do not receive a response within one week of our notification, the order will be cancelled and refunded. 

Incorrect Address:

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only. 

Returning Items:

If your parcel is being returned to sender due to any reason such as : Unclaimed, Incomplete/Insufficient Address, Prohibited/Banned items, or being Refused, only once the parcel arrives back at our facility will a refund for the purchase price of the products minus shipping costs be issued. Before a refund is granted, the parcel must be checked in at our facility. You may also be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

Free Trials:

Unfortunately, we are not able to offer our free product trials outside of the United States. 

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